Consumer Behaviour and Healthcare System for and after COVID-19
There is no denying that COVID-19 has strongly accelerated changes in consumer behaviour in the last two years. These changes have in turn fuelled a remodelling of the healthcare system. Survey data have revealed insights regarding healthcare services used by consumers during the pandemic, including telehealth, in-home care and other non-traditional care modules. Interestingly, the healthcare industry has closely monitored the consumer behaviours and implemented the findings in designing a more consumer-centric healthcare delivery model as the pandemic abates.