HELP DESK TECHNICIAN ROLE

Comments · 369 Views

The help desk technician is an expert in providing technical assistance in computer systems, hardware and software. As a support desk, you are responsible for responding via email, chat or phone and providing technical support to customers using computer systems, hardware and software.

The help desk technician is an expert in providing technical assistance in computer systems, hardware and software. As a support desk, you are responsible for responding via email, chat or phone and providing technical support to customers using computer systems, hardware and software.

To be a successful helpdesk, you must be familiar with all aspects of computer design, installation and maintenance. You must have good social skills.

help desk technician Services:


Answer questions by phone, email, in person or locally.
Technical assistance in the delivery, configuration, installation, maintenance and troubleshooting of computer systems, hardware and software.
Training of computer workers.
Develop another team in troubleshooting and problem solving.
Customer feedback to improve training methods.
Writing and editing teaching manuals.
Report and investigate complaints in plain language.


help desk technician requirements:


Associate degree in computer science or related field.
Expert knowledge of computer systems, hardware and software.
Good problem solving, team research and expertise.
Good communication and social skills.
Open to learn new technologies.

Comments